151. Official conversations are part of ------.    
A   informal communication    
B   formal communication    
C   resumes    
D   families

152. Conversation between family members at home or casual conversation between employees is ------.    
A   formal communication    
B   discussion    
C   none    
D   informal communication

153. Single strand communication, gossip, cluster and probability are examples of ------.    
A   informal communication    
B   feedback    
C   formal communication    
D   burger feedback

154. Using words through speaking or writing to share information, thoughts or ideas is called ------.    
A   non-verbal communication    
B   feedback    
C   verbal communication    
D   none

155. Good verbal communication ------.    
A   helps to communicate clearly    
B   confuses people    
C   is disrespectful    
D   is rude

156. When we write letters, emails, messages, etc., we are using ------    
A   employability    
B   verbal communication    
C   non-verbal communication    
D   none

157. Communicating without words using only gestures, body language, facial expressions, etc., is called ------
A   feedback    
B   verbal communication    
C   interviews    
D   non-verbal communication

158. The ability to receive and accurately interpret messages in the communication process is called ------.    
A   listening    
B   speaking    
C   reading    
D   writing

159. Good listening skills make workers ------.    
A   productive    
B   irresponsible    
C   crazy    
D   inefficient

160. Listening to radio, television shows, etc., is an example of ------    
A   active listening    
B   non-verbal communication    
C   passive listening    
D   verbal communication

161. Paying attention to the speaker, not interrupting, taking time to understand before asking questions or responding is ------.    
A   passive listening    
B   lecturing    
C   active listening    
D   accepting

162. When society decides how we need to behave and forces it on us, it is called creating ------.    
A   free society    
B   equality    
C   gender stereotypes    
D   enforcement

163. “Why do you need to study further? You need to be married soon.” This is an example of ------.    
A   gender stereotypes for girls    
B   gender stereotypes for boys    
C   equality    
D   fair deal for girls

164. An important document to carry when attending an interview is    
A   cover letter    
B   resume    
C   leave letter    
D   none

165. A ------ is a summary of your personal experience, skills and education history.    
A   feedback    
B   letter    
C   resume    
D   story

166. The crucial step that all face while starting their careers is ------    
A   feeling happy    
B   facing an interview    
C   going on a tour    
D   relaxing

167. Proper communication with customers can help to ------.    
A   retain customers    
B   have customers complain to friends    
C   switch to competitor    
D   search another shop

168. Customers generally ------ when they have a poor experience.    
A   recommend to friends    
B   continue doing business with the company    
C   switch to a competitor    
D   bargain with the company

169. An employee comes late to the office every day. He is not ------    
A   silent    
B   punctual    
C   confident    
D   clean

170. When we speak to people in our workplace or people in authority, we need to ------.    
A   speak harshly and unmindful of gender    
B   speak carefully and show respect in our choice of words    
C   speak carefully and use abusive language    
D   be rude and violent

171. The electronic form of formal written communication that can be sent through the internet to many people across the world is called ------.    
A   email    
B   typing    
C   printing    
D   writing

172. The most effective way of formal communication is ------.    
A   chatting    
B   tweeting    
C   typing    
D   email

173. CC in email means ------.    
A   chair copy    
B   child copy    
C   carbon copy    
D   chart copy

174. BCC in email means ------.    
A   blind chair copy    
B   blind child copy    
C   blind chart copy    
D   blind carbon copy

175. When you send your resume through email, you are sending it as ------    
A   driver    
B   attachment    
C   marked text    
D   cookie advertisement

176. When your classmate is giving suggestions on your performance, you are receiving ------.    
A   customer interaction    
B   elevator pitch    
C   feedback    
D   an award

177. PowerPoint files have ------ extensions.    
A   .doc    
B   .xls    
C   .jpg    
D   .pptx

178. Shortcut keys Ctrl+C, Ctrl+V, Ctrl+S mean ------.    
A   save, cut, copy    
B   cut, save, copy    
C   copy, paste, save    
D   cut, copy, save

179. Pressing Esc in PowerPoint can ------.    
A   add a new slide    
B   start slide show    
C   end slide show    
D   create a new presentation

180. To create a new presentation, choose ------.    
A   Ctrl+C    
B   Ctrl+V    
C   Ctrl+B    
D   Ctrl+N