1. The plumber ------------ the pipes yesterday.
A repair
B repaired
C was repair
D was repaired
2. Kumar ---------- a good carpenter.
A are
B can
C be
D is
3. Come tomorrow and fix the door knob. This sentence is -------
A interrogative
B imperative
C exclamatory
D none
4. How effective the CTS training has been! This sentence is ------
A exclamatory
B imperative
C declarative
D none
5. While addressing your boss, you should be -----
A impolite
B informal
C formal
D none
6. The customer requested the lady executive to display the different mobile phone models. The customer asked ------- to mention the cost of the mobiles too.
A him
B his
C her
D It
7. The ITI Principal called Manoj. The Principal asked ------- to show ----- hall ticket for the CTS examination.
A him, his
B him, her
C her, his
D her, him
8. Hi, how are you? What’s up? – These are examples of ----
A formal communication
B informal communication
C polite communication
D none
9. How do you come to work? What is your qualification? – These are examples of -----
A formal communication
B informal communication
C impolite communication
D improper communication
10. If you meet your supervisor in the grocery store, you will -------
A turn your face and go away
B run to him/her and hug him/her
C greet him/her formally
D greet him/her informally
11. When you borrow a screwdriver from a trainee, you should say, ‘----'
A Give me your screwdriver
B Can you give me your screwdriver?
C What a nice screwdriver you have!
D Spare me your screwdriver
12. The company asked the carpenter to design a box with the given dimensions. When it was approved, he made many more --------- for the company.
A box
B cabinets
C boxes
D numbers
13. Magnificent, large, thin, lengthy, square, bright, sharp, hard – are examples of -------
A describing words
B action words
C pronouns
D naming words
14. Table, wire, socket, cable, hammer, nail, pipe, motor, refrigerator – are examples of -----
A action words
B pronouns
C describing words
D naming words
15. Fix, measure, pull, lift, grind, mix, operate – are examples of ---------.
A pronouns
B action words
C describing words
D naming words
16. Commas, full stops, question marks – are examples of ------
A design
B punctuation marks
C formal communication
D none
17. You are requested to complete the given assignment by Monday. This is an example of ---------.
A impolite communication
B formal communication
C informal communication
D oral communication
18. Gestures, facial expressions, eye contact are examples of ------------.
A verbal communication
B non-verbal communication
C acting skills
D communication skills
19. I have received complaints about workplace safety. Please check them immediately and share the details with me. This is an example of ------------.
A casual communication
B formal workplace communication
C informal communication
D informal workplace communication
20. Greetings help you to ------------.
A establish a connection with someone you meet in formal and informal situations.
B establish a connection with someone you meet in formal situations.
C establish a connection with someone you meet in informal situations.
D establish cordial relationship
21. When you meet the instructor inside or outside the ITI, it is ------------.
A always formal
B always informal
C formal inside the ITI
D informal outside the ITI
22. In the context of an interview ----------- greetings is to be used.
A formal
B informal
C friendly
D cordial
23. When you make an enquiry at a bank, it is --------------situation.
A an informal
B a formal
C a friendly
D a casual
24. During the COVID-19 pandemic, it is better to -------- than shake hands, and say Namaste than ----------.
A hug, wave hands
B wave hands, hug
C hold hands, hug
D none
25. A good ------------ helps to create a good first impression.
A family
B friend
C self-introduction
D all of the above
26. We may have to introduce colleagues, peers and superiors in ---------------- context.
A self-introduction
B informal
C formal
D official
27. A quick self-introduction is called ----------.
A elevation pitch
B elevator tone
C elevator pitch
D elevation tone
28. When you attend a friend's wedding with your father, you may have to introduce your father to your friend and your friend to your father. What kind of situation is it?
A elevator pitch
B formal
C informal
D elevation tone
29. As a customer sales executive in an electrical appliances showroom, your greetings and introduction of your instructor to your supervisor shall be
A descriptive
B formal
C informal
D elevator tone
30. ---------- are persons with very good behaviour, achievements and lead as an example.
A customer service executives
B sales supervisors
C ITI instructors
D role models
A repair
B repaired
C was repair
D was repaired
2. Kumar ---------- a good carpenter.
A are
B can
C be
D is
3. Come tomorrow and fix the door knob. This sentence is -------
A interrogative
B imperative
C exclamatory
D none
4. How effective the CTS training has been! This sentence is ------
A exclamatory
B imperative
C declarative
D none
5. While addressing your boss, you should be -----
A impolite
B informal
C formal
D none
6. The customer requested the lady executive to display the different mobile phone models. The customer asked ------- to mention the cost of the mobiles too.
A him
B his
C her
D It
7. The ITI Principal called Manoj. The Principal asked ------- to show ----- hall ticket for the CTS examination.
A him, his
B him, her
C her, his
D her, him
8. Hi, how are you? What’s up? – These are examples of ----
A formal communication
B informal communication
C polite communication
D none
9. How do you come to work? What is your qualification? – These are examples of -----
A formal communication
B informal communication
C impolite communication
D improper communication
10. If you meet your supervisor in the grocery store, you will -------
A turn your face and go away
B run to him/her and hug him/her
C greet him/her formally
D greet him/her informally
11. When you borrow a screwdriver from a trainee, you should say, ‘----'
A Give me your screwdriver
B Can you give me your screwdriver?
C What a nice screwdriver you have!
D Spare me your screwdriver
12. The company asked the carpenter to design a box with the given dimensions. When it was approved, he made many more --------- for the company.
A box
B cabinets
C boxes
D numbers
13. Magnificent, large, thin, lengthy, square, bright, sharp, hard – are examples of -------
A describing words
B action words
C pronouns
D naming words
14. Table, wire, socket, cable, hammer, nail, pipe, motor, refrigerator – are examples of -----
A action words
B pronouns
C describing words
D naming words
15. Fix, measure, pull, lift, grind, mix, operate – are examples of ---------.
A pronouns
B action words
C describing words
D naming words
16. Commas, full stops, question marks – are examples of ------
A design
B punctuation marks
C formal communication
D none
17. You are requested to complete the given assignment by Monday. This is an example of ---------.
A impolite communication
B formal communication
C informal communication
D oral communication
18. Gestures, facial expressions, eye contact are examples of ------------.
A verbal communication
B non-verbal communication
C acting skills
D communication skills
19. I have received complaints about workplace safety. Please check them immediately and share the details with me. This is an example of ------------.
A casual communication
B formal workplace communication
C informal communication
D informal workplace communication
20. Greetings help you to ------------.
A establish a connection with someone you meet in formal and informal situations.
B establish a connection with someone you meet in formal situations.
C establish a connection with someone you meet in informal situations.
D establish cordial relationship
21. When you meet the instructor inside or outside the ITI, it is ------------.
A always formal
B always informal
C formal inside the ITI
D informal outside the ITI
22. In the context of an interview ----------- greetings is to be used.
A formal
B informal
C friendly
D cordial
23. When you make an enquiry at a bank, it is --------------situation.
A an informal
B a formal
C a friendly
D a casual
24. During the COVID-19 pandemic, it is better to -------- than shake hands, and say Namaste than ----------.
A hug, wave hands
B wave hands, hug
C hold hands, hug
D none
25. A good ------------ helps to create a good first impression.
A family
B friend
C self-introduction
D all of the above
26. We may have to introduce colleagues, peers and superiors in ---------------- context.
A self-introduction
B informal
C formal
D official
27. A quick self-introduction is called ----------.
A elevation pitch
B elevator tone
C elevator pitch
D elevation tone
28. When you attend a friend's wedding with your father, you may have to introduce your father to your friend and your friend to your father. What kind of situation is it?
A elevator pitch
B formal
C informal
D elevation tone
29. As a customer sales executive in an electrical appliances showroom, your greetings and introduction of your instructor to your supervisor shall be
A descriptive
B formal
C informal
D elevator tone
30. ---------- are persons with very good behaviour, achievements and lead as an example.
A customer service executives
B sales supervisors
C ITI instructors
D role models
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